Ascend is the first, fully-integrated cloud-based prospecting and admissions software system.
Ascend was built from the ground up in partnership with top business schools and graduate programs to recruit qualified candidates, connect with prospects, and streamline the admissions program application process, saving your institution thousands of dollars annually.
Ascend is the only unified CRM solution featuring custom online applications, a prospecting toolkit, and event management with intuitive interfaces for recruiters, recommenders, interviewers, and more.
Online Application Submission
Go paperless! Replace hard copy applications with one-click-to-access online forms. Leverage Ascend's content management toolset to give each program its own custom look and feel and workflow.
Ease the admissions process with webforms featuring guided, step-by-step instructions and context-sensitive help.
Cutting-Edge CRM Tools
Symplicity understands that the admissions process goes beyond application management. We record all communication with prospects and applicants and keep you engaged by sending out key information on schedule.
Ascend's CRM toolset manages all prospect and applicant interaction data, and provides a cross-media platform to communicate with select populations from a centralized directory.
E-Recruiting and Campaign Management Tools
Want to focus more on developing qualified candidates? Ascend helps you lower recruitment costs, more efficently use resources, and ensures timely communication with your audience(s).
With Ascend's Campaign Manager you may launch email, telephone, and print mail campaigns which track all outreach, connections, and relationships over time.
We understand that recruiting events can be time consuming. With Ascend, you may manage events from start to finish by creating attractive registration forms, sending invitations, and tracking RSVPs and attendance.
And follow-up with prospects after the event with friendly, customized messages and record all communication efforts from in-person interviews to emails to phone calls to print mail.
Do you have multiple programs with unique marketing materials? No problem! Launch program-focused campaigns to your targeted audience in just a few easy steps.
Ascend also offers a dynamic, step-by-step workflow wizard to set up highly customized application processes for each program in your portfolio.
Complete Application Lifecycle
Ascend's application management tools track applicants through each stage of the admissions process-from prospect to applicant to student.
Readers may make annotations, interviewers may enter notes, and administrators may attach documentation and record final decisions resulting in a comprehensive applicant file.
All of your data is available at your fingertips. Our Reporting Module allows you to create comprehensive ad hoc reports. From the report writer screen, you may select any/all fields in the database for extraction.
Refine your data set by filtering against any field, so you can display information by type, by location, and by created/modified date range.
Every office is unique, and most administrators want to tailor their system’s interface to align with their precise vision. Knowing our customers’ desire for interface control, we provide ultimate customization and configuration capabilities.
Ascend's custom workflow comes complete with customizable emails, alerts, and notifications. Just because your office is adopting new technology doesn't mean that you have to change your office's process. It's your system...customize it!
Powerful integration options
Do you use Ellucian, Oracle, Jenzabar or another enterprise platform? Symplicity's dedicated Systems Integration Team delivers sophisticated integration with student information and financial systems via web services, sFTP, and other methods.
Does your institution work with a merchant service vendor such as TouchNet™, CyberSource™, Nelnet™, PayPal™, Authorize.net™ or CASHNet™ for credit card processing? Symplicity is PCI compliant and has proven performance integrating with all merchant services providers.
Symplicity provides full calendar integration via CalDAV, SyncML, and other methods to ensure room selection times, and other key events and start times synchronize with users' calendar applications and devices.
Make your software even easier to use by integrating your portal with single sign-on or shared authentication. We support LDAP, CAS, Shibboleth, uPortal™, Luminis™, Active Directory™, and many other options.
Whether you have 200 or 20,000 applications, Ascend offers an extremely customizable solution that supports campuses of all sizes.
Our pricing is extremely simple with no hidden costs and is based on your total amount of expected applications with price points that make Ascend a smart decision for campuses of all sizes! Unlimited users? That's included, too!
We’re here to help
Symplicity’s Ascend support team is comprised of admissions and recruitment professionals who have years of post-graduate experience. We know how important great customer service is to our partners and have many easy ways to reach out to our friendly Ascend support experts.
Ascend Support Resources
Have an Extranet Account?
If you need an account please contact us.
Ascend Support Resources:
The Symplicity Client Extranet is where clients can login to ask system-related questions, report and track issues, and access documentation. It is the best and easiest way to connect with us!
*Note: Our client extranet is monitored 24 hours.
Email and Phone support available between 9am – 7pm, Monday – Friday.
Frequently Asked Questions
Q: Does your system fully integrate with our Student Information System?
A: Absolutely! Ascend supports full connectivity with university student information systems (SIS) using systems integration best practices and methods such as sFTP and/or web services-SOAP. Other integration methods are also available upon request based on the institution's preference.
Q: Is there online and telephone support available? Online self-help?
A: Symplicity provides technical support 24/7/365. Additionally, live online and telephone support is available between the hours of 9 a.m. to 8 p.m. Eastern Time. We also provide context sensitive online help, detailed user manuals, cheat sheets, and training videos at your fingertips through our client extranet!
Q: Do you conduct nightly backups? If so, to how many geographic locations?
A: Yes. Symplicity conducts nightly backups in two geographic locations on Symplicity's own server infrastructure. If anything happens to your data, you can rest assured that we have your back. You never need to worry about losing data.
Q: What is the process for training?
A: The Ascend Group offers both onsite training and unlimited web-based training. Training sessions are conducted by former higher-ed professionals who have implemented Symplicity systems before and have a deep understanding of the product at the higher-ed administrative level. Also, you'll have a training specialist completely focused on your needs during the transition.
Q: Is Ascend customizable?
A: Absolutely! We recognize that every program is unique and that most admissions professionals want to tailor their system's interface to align with their precise vision. Ascend provides extensive customization and configuration capabilities.
Q: Is pricing flexible?
A: You bet! Whether you 200 or 20,000 applications, Ascend offers an extremely customizable solution that supports campuses and offices of all sizes. Ascend's pricing is simple: it is based on the number of your number of prgrams. There are no hidden costs, and various price points are available, making Ascend a smart decision for offices of all sizes!