CAREER SERVICES MANAGER (CSM)

Provide students & alumni more jobs and tools than ever before.

Built from the ground up by career services professionals, CSM by Symplicity enhances how information is shared and processed both within the university and between their students and employers. This career services-focused approach has enabled us to become the market leader with 1000+ career office deployments worldwide.

The features below illustrate why most major institutions now utilize CSM to provide more services to employers and students than ever before while increasing efficiency and reducing operating costs for the career office. 

Core features

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Student/alumni tools

Our product management and support teams include former career counselors who understand that organization is a key component to effective career advising.

All student information is available at your fingertips. We display counseling appointments, applications, interviews, resumé/CV book referrals, and more in a single integrated record. Read More...

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Employer contact CRM

Our career-focused CRM tools were developed based on years of feedback from recruiting coordinators. These state-of-the-art tools help develop close ties with top employers and recruiters.

Take those employer connections further by delivering interview opportunities, hosting great career fairs, connecting with alumni mentors, and more. Read More...

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Candidate interface

Engage students and alumni by providing an attractive interface with easy access to all services. Since students don’t like filling out registration forms and remembering passwords, CSM integrates with campus authentication and student records systems.

Candidates may simply enter their college username and password, and they are off and running! Read More...

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Employer interface

Attracting top employers is always challenging, but Symplicity has the answer. By leveraging our OneStop integrated recruiting portal, employer contacts can browse programs and easily request an account with your office.

From our user-friendly Employer Interface, your contacts can manage all their recruiting activities with your school from a single, integrated web space. Read More...

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Reporting and analytics

We know that assessment and outcome tracking has become a major responsibility for career services offices to justify the services they deliver and their operating budget.

To help accomplish this, we provide powerful data extraction and usage tracking tools. And, if you’re in a rush, we’ll create a custom report for you on-the-fly. Read More...

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Customization tools

Every office is unique, and most administrators want to tailor their system’s interface to align with their precise vision.

Knowing our customers’ desire for interface control, we provide ultimate customization and configuration capabilities. Read More...

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Security and Compliance

Since our inception, Symplicity has maintained the confidentiality and privacy of millions of student records to support full compliance with the Family Education Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA).

Powerful integration options

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Data Synchronization

Do you use Ellucian, Oracle, Jenzabar or another enterprise platform? Symplicity's dedicated Systems Integration Team delivers sophisticated integration with student information and financial systems via web services, sFTP, and other methods.

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Automated Billing

Does your institution work with a merchant service vendor such as TouchNet™, CyberSource™, Nelnet™, PayPal™, Authorize.net™, or CASHNet™ for credit card processing? Working with over 500 institutions for more than 15 years, Symplicity is PCI Compliant and has proven performance integrating with all merchant services providers.

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Calendar Integration

Symplicity provides full integration with Microsoft Exchange™ and supports iCal and SyncML so that you can easily synchronize with Outlook™, Lotus™, and Google™ calendars, as well as smart phones by Apple™, Blackberry™, etc.

The personal calendar shows your schedule for the day/week/month - all from a single web interface. Our visibility controls ensure that students only see events that are relevant to them.

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Authentication Integration

Make your software even easier to use by integrating your portal with single sign-on or shared authentication. We support LDAP, CAS, Shibboleth, uPortal™, Luminis™, Active Directory™, and many other options.

Flexible Pricing

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Whether you are a relatively small or large office, CSM aligns with the preferences of each career services office by providing a wide range of features and price points. Customers may license the Modular Edition™, which is available for those seeking to pick and choose specific features with varying costs, or the Full Edition™ that offers a full suite of comprehensive tools for an unlimited user base.

University of Central Missouri

Location: Warrensburg, MO
School Size: 11,191
Year of CSM Implementation: 2006

Modules Used:
Career Fair Manager
Counseling / Appointments
Credentials
Information Session
On-Campus Recruiting
Placement / Employment
Workshop

Favorite features:
ECareer Fairs
Counseling
Placements
On-Campus Recruiting (slot matrix)
Log-in As

UCM Career Services Website

More Success Stories

University of Central Missouri

Technology is a very important aspect of life at the University of Central Missouri (UCM). UCM’s Office of Career Services has been on the forefront of the effort to bolster technology on campus by implementing Career Services Manager in 2006.

Being a medium sized school UCM utilizes the full edition of CSM and takes advantage of many modules to streamline its operations and increase its reach to students. UCM has been successful targeting this technology to its students and dramatically increased student usage of its career center software in the first year using CSM. UCM career center was able to increase its usage by 1,611 more unique student visitors in fiscal year 2007 to bring its total to 2,745 students. The career center staff was able to increase its student usage by importing its entire student database and using tools such as batch email, event RSVP, and counseling reminders to allow career center staff to more effectively reach students and drive them to utilize their online career center services.

In addition to increased student use, in its first year implementing CSM, UCM saw its job postings increase by about 10% to 5,245 unique job postings in the year 2007. CSM helps UCM schedule and manage approximately 2,000 interviews per year by 200 individual employers.

Another CSM resource that UCM widely utilizes is the reporting module. The career center is able to run reports of all CSM activity to create annual reports that both demonstrate the return on investment of the CSM system and also gives the career center hard data to show the services that they have performed over the course of the year. The value of this is that if an interested parent, professor, or dean wants to know the amount of services that the career center has been providing staff can produce this instantly using CSM’s powerful reporting capabilities.

Credentials at UCM

The CSM Credentials module manages letter of reference processing by providing an online interface for students, recommenders, and career services professionals to efficiently and effectively generate credential files. A credential file is a recommendation by a professor, teacher, or mentor that is submitted to employer or graduate programs on behalf of the student as part of the application process.

While UCM utilizes CSM for a wide variety of functions it is also one of the innovators of the credentials modules. Credentials saves the career center staff time and money by streamlining the referral process for its education students in need of referrals for teaching positions as well as students applying for graduate and law school programs. UCM is able to manage the full referral process from students requesting a referral to a completed recommendation by the recommender using either a document upload or an easy to use recommendation wizard tool.

Before utilizing the credentials module all of the over 1000 annual recommendations came in as hard copies. Students would drop off their recommendations and staff would have to process and send. This not only took up lots of space because of the need of several filing cabinets throughout the office but it consumed staff resources and increased the chance of errors handling the recommendations.

Staff and office resources also contribute to the value of the credentials module. Not only is there now more space in the office but staff members are able to process each request in about 5 minutes, which is over half the time it took with its old method; saving staff time and allowing more focus to be put on servicing students and building relationships with employers.

Students benefit from credentials as well. Students are now able to request and track recommendations in real time can even set target completion dates for their orders. Students can choose if they need to have the recommendation emailed, faxed, or mailed. Another advantage is that it can guarantee confidential recommendations because the student’s are never handling them on their own. Once the student makes the request an email is sent to the recommender where they can fill out the recommendation and once submitted the career center staff can process the order and send the recommendation.

Cost Savings

The Credentials module has been an immense benefit because, not only was the process more streamlined, but UCM is able to charge students a small fee to process the recommendations which means that the Credentials module pays for itself. It is estimated that it would cost about $10,000 to process all of the recommendations before using CSM. Using CSM’s Credentials module UCM costs are cut by 60 percent as it takes less staff and less time to process the same amount of requests.

We’re here to help

Symplicity’s CSM support team is comprised of career services professionals that have years of experience using CSM as a client. We know how important great customer service is to our career center partners and have many easy ways to reach out to our friendly CSM support experts.


CSM Support Resources

Have an Extranet Account?

If you need an account please contact us.

Symplicity Client Extranet:

The Symplicity Client Extranet is where clients can login to ask system related questions, report and track issues, and access documentation. It is the best and easiest way to connect with us!

Email: csm-support@symplicity.com
Phone: 703-373-7040

*Note: Our client extranet is monitored 24 hours.
Email and Phone support available between 9am – 6pm Monday – Friday.


Frequently Asked Questions

Q: Why do I have to enter a verification code when I login?

A: The verification code is a security measure that will only display after 3

incorrect login attempts. Once you login with the correct credentials it will no longer display. If it does continue to display after a successful login make sure that Cookies are enabled in your browser settings.

Q: I have a student or employer that cannot login! What should I do?

A: There are few common reasons why this may be happening and here are some things to troubleshoot:

1. Make sure that the user is going to the correct login page and that they are not trying to login as an employer through the student login page or vice versa.
2. If you have confirmed that they are going to the correct page it may be that they are trying to use the wrong username or password. Verify this and also recommend that they use the Forgot Password function on the login page.
3. Check to see if they have a password by viewing their Number of Logins in administrative info. If it says “N/A” it means that they do not have a password assigned to them. To assign either set in the Account tab or send them the Welcome Message to generate them a new password.

Q: The forgot password feature is not working for an employers or student?

A: The forgot password function is the easiest way for users to receive a new password. If they report that it is not working it is usually one of three reasons:

1. They have never been assigned a password. Check their number of logins and if it says “N/A” they have to be assigned a password from an administrator before they can login.
2. Make sure that the Forgot Password system message is enabled.
3. Have the user check their SPAM folder.

Q: How do I get my manager account password?

A: For security reasons there is not a forgot password feature available for administrators. Your password can be reset by another administrator or contact us for a new password if you are unable to login.

Q: Why isn’t my search bringing back any results?

A: Try selecting the “Clear” button and then try your search again. When performing multiple searches it is common to have previous filters set which can inadvertently limit the results.

Q: Why do I have duplicate results in my report?

A: If you are including a field that accepts multiple values you can select “Collapse Values into Single Row” to combine selections into one row.

Q: When using the student tracking system, can I hook up multiple card readers to one computer?

A: Sure. You can have multiple card readers on one computer to quickly process student attendance.

Q: What happens if I reject a OneStop posting? Is it rejected everywhere? Does the employer get a refund?

A: If you reject a OneStop posting the job will only be rejected at your school, it can still be posted at the other selected schools. After it is rejected if the number of remaining schools puts the employer in a lower price bracket we send them a refund.

Q: Does OneStop require employers to bypass our school's CSM system?

A: It does not. OneStop actually features a Springboard so your approved employer contacts may jump into your system a click, and they appreciate not having to remember passwords. Furthermore, from the OneStop interface, employer contacts may access your school's customized forms, which feature your logo, just like they would if they were logged in directly.

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Testimonials

"The University of Notre Dame has been using Symplicity CSM for the past several years. It is by far the most robust and user-friendly system we’ve ever implemented.

There are so many great features, including the ability to customize our site and track activity throughout the system. We really appreciate the “log in as” function, which allows us to view what students and employers see when they are logged into our site. This makes troubleshooting quick and easy. The reporting feature provides detailed recruiting activity on job postings, on-campus interviews, and events such as workshops, information sessions, and career fairs. We are especially happy with the on-campus scheduling module because of the flexibility it offers within the setup options.

Our students, employers, and staff transitioned easily to the Symplicity software. When we have questions or need advice, we can always count on the support staff to provide timely, accurate responses. They are friendly and work hard to understand our unique needs. It’s that personal touch that makes the difference."

Kathy Beaton
Assistant Director of Employer Relations
University of Notre Dame


"Purchasing the right data management system is a daunting task. It was Wade College’s good fortune to find the right system when we discovered Symplicity’s Career Services Manager system. From the first demo to implementation and system launch, Symplicity’s team made the process manageable, efficient, effective, and affordable! Their technical support post system launch was phenomenal, and I found the Extranet to be an extremely useful resource as well. The right people make the organization; Symplicity’s people understand the needs of career services professionals because they have been career services professionals. It doesn’t get better than this."

Valda Macready
Former Director of Career Services
Wade College


"The Symplicity software has become an integral part of our placement services and we could not imagine functioning without it. The responsiveness of their help desk coupled with the emails and phone calls from service reps makes them a pleasure to work with."

Joseph Small
Associate Director and Placement
Yeshiva University


"My experience with CSM and Symplicity has been wonderful so far. We are a small non-profit organization that focuses on placing college students in summer internships and Symplicity has helped us a great deal. Our implementation was smooth and our experience with customer service has been excellent. Any time we have needed assistance or had questions we have received a quick and helpful response. The CSM system has helped our program tremendously and we are happy to have added it."

Ray Reyes
Internship Manager
The Opportunity Network

 

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