VOICE™ Commercial is a web-based customer relationship management (CRM) system specifically designed for government offices. With this product, office staffs have the ability to effectively collect, track, route and interact with constituents through a single, web-based environment.
Product Features
Customer Management & Feedback Surveys
Our customer management product stores all contact and interaction data in one, centralized web space. You'll be able to create and send customized surveys through our step-by-step survey wizard and review customer data quickly and without roadblocks.
Response Tracking & Answer Wizard
Increase efficiency on response times with our Answer Wizard feature. This feature will quickly scan correspondence and automatically suggest answers, includeing active links. We'll manage and record every contact via VOICE's unique "inbox" functionality; from outbound one-to-one emails, faxes, phone calls, bulk email campaigns or segmented direct mailings, to communications received — all communication is recorded, tracked, and managed.
Correspondence Tracking
We'll manage and record every contact via VOICE's unique "Inbox" functionality. From outbound one-to-one emails, faxes, phone calls, bulk email campaigns or segmented direct mailings, to communications received — all communication is recorded, tracked, and managed.
Event Management
By providing comprehensive group scheduling, calendaring and event management modules, we'll enable your staff to schedule events, create registration forms, make appointments with customers and more — all in a few clicks. The event module also fully integrates with the customer management module to effectively track specific constituent interactions and attendance at all events.
Case Management
Empower your office staff. Case management allows for seamless interaction between Federal, State, and local agencies or departments through integrated task management, project templates, and GANTT charts.
Advanced Search
Searching should be quick and easy. Our search function enables staff to easily search a subset or the entire database within VOICE™ using partial text, similarity and wildcard characters.
Reporting and Dashboard
These tools provide step-by-step wizards to create ad-hoc reports and dashboards on every field in the database. Reports may be saved, downloaded to Excel and generated into PDF and HTML for seamless creation and distribution.
Fully Customizable Interfaces
Office staff can create custom fields, control page layouts and apply workflow rules and email notifications to customize VOICE™ to meet their needs.