The premiere web-based one-stop career center software system.

Built from the ground up by career services and workforce development professionals, Workforce CSM by Symplicity enhances how information is managed by one-stop career centers and shared between customers and employers. This approach has enabled us to become the market leader with 1000+ career center system deployments worldwide.

The features below illustrate why one-stop career centers now utilize CSM to provide more services to customers and employers than ever before while increasing reporting and service tracking capabilities and reducing operating costs.

Core features

Available Workforce CSM Plugins

• Campaign Manager
• Career Fair Manager
• Counseling Appointment System
• Enhanced Resume Builder
• Job Kiosks
• Professional Network
• Service Tracking System

Career Center Tools

Our team includes former career counselors who understand that organization is a key component to effective workforce development and career advising.  All customer information is available at your fingertips:  counseling appointments, applications, interviews, and more.

Our career-focused CRM tools help you develop close ties with top employers and recruiters.  Take employer connections further by delivering interview opportunities, hosting great career fairs, connecting with mentors, and more.

Customer Interface

Engage customers by providing an attractive interface with easy access to all services. Built with busy individuals in mind, our Customer Interface offers an easy one-two-three step process to get started. Upon logging in, customers are prompted to complete a profile of relevant career-related information.

Employer Interface

Connecting with employers is challenging.  From our user-friendly Employer Interface, your contacts may manage all their recruitment and hiring activities with your career center from a single and integrated web space.

Reporting and analytics

We know that assessment and outcome tracking has become a major responsibility for career centers. Our reporting and analytics tools enable you to provide management with specific information for enhancing service delivery and performance and to justify their operating budget.

Customization tools

Every career center is unique, and most administrators want to tailor their system’s interface to align with their precise vision. Knowing our customers’ desire for interface control, we provide ultimate customization and configuration capabilities.

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We’re here to help

Symplicity’s CSM support team is comprised of career services professionals that have years of experience using CSM as a client. We know how important great customer service is to our career center partners and have many easy ways to reach out to our friendly CSM support experts.

CSM Support Resources

Symplicity Client Extranet:

The Symplicity Client Extranet is where clients can login to ask system related questions, report and track issues, and access documentation. It is the best and easiest way to connect with us!

Email: csm-support@symplicity.com
Phone: 703-373-7040

*Note: Our client extranet is monitored 24 hours.
Email and Phone support available between 9am – 6pm Monday – Friday.

Frequently Asked Questions

Q: Why do I have to enter a verification code when I login?

A: The verification code is a security measure that will only display after 3

incorrect login attempts. Once you login with the correct credentials it will no longer display. If it does continue to display after a successful login make sure that Cookies are enabled in your browser settings.

Q: I have a student or employer that cannot login! What should I do?

A: There are few common reasons why this may be happening and here are some things to troubleshoot:

1. Make sure that the user is going to the correct login page and that they are not trying to login as an employer through the student login page or vice versa.
2. If you have confirmed that they are going to the correct page it may be that they are trying to use the wrong username or password. Verify this and also recommend that they use the Forgot Password function on the login page.
3. Check to see if they have a password by viewing their Number of Logins in administrative info. If it says “N/A” it means that they do not have a password assigned to them. To assign either set in the Account tab or send them the Welcome Message to generate them a new password.

Q: The forgot password feature is not working for an employers or student?

A: The forgot password function is the easiest way for users to receive a new password. If they report that it is not working it is usually one of three reasons:

1. They have never been assigned a password. Check their number of logins and if it says “N/A” they have to be assigned a password from an administrator before they can login.
2. Make sure that the Forgot Password system message is enabled.
3. Have the user check their SPAM folder.

Q: How do I get my manager account password?

A: For security reasons there is not a forgot password feature available for administrators. Your password can be reset by another administrator or contact us for a new password if you are unable to login.

Q: Why isn’t my search bringing back any results?

A: Try selecting the “Clear” button and then try your search again. When performing multiple searches it is common to have previous filters set which can inadvertently limit the results.

Q: Why do I have duplicate results in my report?

A: If you are including a field that accepts multiple values you can select “Collapse Values into Single Row” to combine selections into one row.

Q: When using the student tracking system, can I hook up multiple card readers to one computer?

A: Sure. You can have multiple card readers on one computer to quickly process student attendance.

Q: What happens if I reject a OneStop posting? Is it rejected everywhere? Does the employer get a refund?

A: If you reject a OneStop posting the job will only be rejected at your school, it can still be posted at the other selected schools. After it is rejected if the number of remaining schools puts the employer in a lower price bracket we send them a refund.

Q: Does OneStop require employers to bypass our school's CSM system?

A: It does not. OneStop actually features a Springboard so your approved employer contacts may jump into your system a click, and they appreciate not having to remember passwords. Furthermore, from the OneStop interface, employer contacts may access your school's customized forms, which feature your logo, just like they would if they were logged in directly.

Workforce CSM Primary Features List

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Product Name
AdmissionsAccommodate Advocate Appraise Asset & Inventory Management System Career Services Manager Co-op CSM Law CSM MBA CSM NACElink CSM Workforce CSM Community Law CommunityMBA CommunityeForms eMarket Event Management & Tracking System HiRE Horizons Insight Insight AdvisingInsight AthleticsMBA Enterprise Transition OneStop Print Services Procurement System Reflection Residence Resolution VOICE VOX Full Name Title Institution Name Email Phone Message Verify your humanity. Enter the text you see in the image below.

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