Australian universities face strict compliance deadlines with the National Higher Education Code taking effect January 1, 2026. Over half of Australian universities already use Symplicity's Advocate platform to transform manual processes into compliant, efficient systems that protect students while meeting strict regulatory deadlines.
The new Code introduces requirements that expose manual system limitations:
Universities managing cases through spreadsheets and email face significant operational, financial, and legal risks.
Cross-department integration connects leadership, student services, and HR teams to deliver a whole-of-institution approach that ensures consistent governance and shared accountability across all compliance activities.
Automated intake forms, intelligent case routing, and built-in approval processes provide complete documentation and faster response times.
Automated deadline tracking and real-time status visibility ensure 100% compliance with resolution timelines.
Pre-built dashboards and automated data capture enable comprehensive, accurate annual reporting.
Integrated workflows and secure team sharing deliver rapid 48-hour response capability with full audit trails.
|
Metric |
Before Advocate |
After Advocate |
Improvement |
|
Systems Management |
3 separate siloed systems |
1 integrated platform |
Unified case management |
|
Case Manager Network |
Fragmented across departments |
479 connected case managers |
Complete organizational coverage |
|
Complaint Process |
Multiple confusing entry points |
Single universal submission mechanism |
Streamlined student experience |
|
Operational Costs |
High licensing + maintenance fees |
Consolidated platform investment |
Significant cost reduction |
|
Inter-department Handoffs |
Manual processes, frequent delays |
Automated routing and notifications |
Improved turnaround times |
"It used to take weeks to compile data manually, but with Advocate, we can generate reports in minutes and make decisions based on accurate, up-to-date information.”
Rowena Bower
Associate Director of Academic Services, The University of Queensland
|
University Partner |
Implementation Scope |
Compliance Achievement |
|
University of Queensland |
479 case managers, enterprise-wide |
Complete Standards 4-7 compliance |
|
Macquarie University |
Student wellness integration |
Standard 5 timeline excellence |
|
University of Western Australia |
Accommodation + academic coordination |
Standard 7 rapid response capability |
|
Australian Catholic University |
Multi-campus standardization |
Standards 4 & 6 reporting mastery |
Advocate delivers strategic value beyond meeting requirements:
With the National Code taking effect January 1, 2026, universities that have not yet implemented compliant systems will face a surge in administrative and reporting workloads during the first half of the year. Manual case handling will stretch staff capacity, heighten compliance risk, and divert attention from supporting students.
Advocate helps institutions stabilise operations post-deadline by reducing administrative burden, streamlining documentation, and providing the visibility needed to manage reporting obligations with confidence.
The deadline may pass quickly—but the workload won’t. The question now is whether your university will continue managing compliance manually, or move forward with a system built for efficiency, accountability, and student safety.