We're excited to announce the release of ACC 7.3 (Accommodate or Access depending on region), launched the week of September 30, 2025. This update introduces Case Tasks, a powerful new feature designed to bring consistency, accountability, and efficiency to how your team processes accessibility requests.
Case Tasks allows Manager users to create structured action lists for processing accessibility requests. With tasks displayed directly on the Core tab of each case file, your team can easily track progress, assign responsibilities, and meet deadlines.
Set up default tasks in Tools > Default Tasks that automatically appear on all newly created accessibility requests. This ensures every case follows your established workflow from day one. Tasks can include names, descriptions, and can be reordered or edited as needed.
Each task can be assigned to specific staff members with clear deadlines. Team members receive automatic notifications when assigned, plus reminders one day before tasks are due. This keeps everyone accountable and ensures nothing falls through the cracks.
While default tasks provide a foundation, you can also add custom tasks to individual accessibility requests through the new Case Tasks tab or sidebar. This flexibility lets you adapt your workflow to each unique situation.
The Case Tasks sidebar on the Core tab gives you immediate visibility into what's been completed and what's pending. Use the "Show My Tasks" filter to focus on your own assignments. Completed tasks display strikethrough text along with completion details.
Consistency: Standard workflows ensure all accessibility requests receive thorough, uniform processing.
Collaboration: Team members can instantly see what's been completed and what remains, improving coordination and reducing duplicate work.
Continuity: When staff are on leave or transition out, incoming team members can pick up exactly where others left off.
Timeliness: Clear deadlines and automated reminders help your team process requests promptly and meet commitments to students.
Contact the help desk at (703) 647-3155, reach out to your Client Manager, or submit an issue through the Symplicity Help Center.
We're confident Case Tasks will help your team deliver even better support to students requesting accessibility accommodations.