OneStop Frequently Asked Questions

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Account Settings
Campus Recruiter
Will I be charged for using CRA features?

No, there is no fee for a Campus Recruiter Account.

What does a school connection allow me to do?

Establishing school connections through OneStop will allow you to manage your recruiting activity across your connected schools. You can register for career fairs, manage on-campus recruiting, and view resume books, all from one central portal. Connecting to schools will also allow you to use OneStop’s On Campus mobile app to scan in and manage attendee resumes and data when you attend a career fair at one of your connected schools. A list of features you can access through your school connections can be viewed on our pricing page.

How can I connect to schools where I have previously recruited?

If you are already recruiting from schools within our network, upon signing up for a OneStop account for the first time, you will be presented with a list of recommended school connections based on the member schools at which you have previously engaged in recruiting activity. Simply click “request connection” next to the schools on this list if you would like to connect them to your central OneStop account.

Please note that the recruiting features available at each school may differ, and are dependent on the school approving your access to features.

I have a CRA account. How do I add schools?

If you are landing on OneStop from a local school environment, we will automatically connect you to that school in OneStop. Once you are logged in to OneStop, you can research schools and the OneStop features available on a per school basis by selecting Schools from the top nav. From the Schools page, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the add icon in the schools listing or if you are on the school’s profile page, click the ‘ADD TO MY SCHOOLS’ button. After requesting to add the school, the school will be alerted to your request and will have the opportunity to review your request for access to recruiting features. Once a decision has been made by the school, you will receive an email and also be alerted to the status of recruiting features in OneStop.

Can I add additional school connections later?

Yes. You can always request connections to schools after logging in from the home page, by clicking the “Add Schools” button located on the right. You can research schools and the OneStop features available on a per school basis by selecting Schools from the top nav. On the Schools page, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the “+” icon in the schools listing or if you are on the school’s profile page, click the ‘ADD TO MY SCHOOLS’ button.

I’ve requested connections to schools. Why aren’t my features activated yet?

In order for your additional recruiting features to be activated, the career services departments at each of your target schools must first approve your account. This can cause a slight delay between when you request the connection, and when your access is fully activated.

My request for specific features has been declined by a school. What can I do?

If you do not gain access to some of the features at one of your connected schools, the icon representing the feature attached to the school will be orange. In this case, we suggest you reach out to the school directly to see if there is a possibility of gaining access to the feature of interest.

Career Fairs
How can I see a list of upcoming career fairs?

To view an upcoming list of career fairs, log in to OneStop and from the top navigation, hover over Campus Events and then select Career Fairs. You can also access upcoming career fairs from Recommended Events on the logged in home page.

How do I register for a career fair?

If you have an active account with the school, simply click the “Register Now” link associated with the event and submit your registration.

If you do not have an active account with the school and have a Campus Recruiter account, we will ask you to connect to the school before you submit your registration. If you have an ERA subscription, you will be asked to subscribe to the school through your ERA before you can submit your registration.

Keep in mind that once your registration is submitted, it will be reviewed by the school. Once your registration is approved by the school hosting the event, you will receive an email and also be able to view the details of the event from OneStop.

Enterprise Recruiter
I have an ERA account. How do I add schools?

If you are landing on OneStop from a local school environment, we will prompt you to add the referring school to your subscription if you do not have an existing subscription to the school. Once you are logged in to OneStop, you can research schools and the OneStop features available on a per school basis by selecting Schools from the top nav. From the Schools page, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the add icon in the schools listing or if you are on the school’s profile page, click the ‘ADD TO MY SCHOOLS’ button. After requesting to add the school, the school will be alerted to your request and will have the opportunity to review your request for access to recruiting features. Once a decision has been made by the school, you will receive an email and also be alerted to the status of recruiting features in OneStop.

Global Search
Helpful Resources
How do I create a OneStop Account?

You can create a OneStop account here

Where do I go to log into my OneStop account?

You can log into your OneStop account here

How do I contact support?
Job Packs
What is a Job Pack?

Job Packs allow employers to purchase jobs in bulk and at a discounted rate. Employers may purchase job packs in a variety of sizes (both in terms of number of jobs, as well as the number of schools targeted). Job Packs must be prepaid. To learn more about job pack pricing, click here.

How do I purchase a Job Pack?

Job Packs can be viewed and added to your shopping cart by selecting “View Job Packs” on the left side of your OneStop dashboard. The tabs on the Job Pack page may be used to select the maximum number of schools to which your Job Pack postings can be sent. After determining which Job Pack best meets your needs, click “Add to Cart” and proceed.

How do I use my Job Pack?

Create a job posting and proceed through the posting process until you reach your shopping cart. Selecting “Apply Credit” under the “Actions” column will reduce the amount owed for the job to $0.00, and deduct one credit from your Job Pack. Please note that your Job Pack credit will not be applied to any add-ons, such as a job extension, or enhanced profile.

How long will my Job Pack remain active?

Your Job Pack will remain active for a year after the date of purchase.

Where can I view remaining credits and the expiration date of my job pack?

To check the credits remaining and expiration date of a purchased Job Pack, simply select the “My Account” menu item under your name in the top right of the dashboard. Once you are on the “Account Settings” page, click the “Job Packs” tab. From the Job Packs page you will be able to view the size of the pack you purchased, the remaining credits and the expiration date.

What is the “Recurrence” feature I see after applying a job credit to pay for my job?

Adding recurrence to your job will automatically renew your job posting when it expires using one of your credits from your job pack. When you set up job recurrence, the job will be posted again automatically to the same schools and paid for using available job credits. Each version of the job will appear to students as a new job at their school, and you will receive distinct sets of applicants for each version of the job posted.

Once recurrence has been established for a job, the job will recur until you cancel the posting, or you run out of job credits to fund subsequent recurrence. You can cancel the posting by logging on to the system, editing the job and selecting “withdraw”. This will close the job to future applications and cancel recurrence. Prior to recurrence, you will receive an email message reminding you that your job is about to renew. If you wish to cancel recurrence, there will be an option in the reminder email to cancel job recurrence.

I purchased a Job Pack. Why am I still being charged to post?

Because Job Pack credits are applied from the shopping cart, you may notice a charge being tallied as you add target schools to your posting. This charge reflects the price of the job posting if you do not use a job pack credit. Upon selecting “Apply Credit” for the job in your shopping cart, the charge for posting will be reduced to zero.

Why doesn’t the “Apply Credit” option appear in my shopping cart?

The “Apply Credit” option will not appear if you have chosen more targets for your job than what your Job Pack allows. You can view the maximum number of targets for your Job Pack by selecting “My Account” from the dropdown menu in the upper-right corner of the dashboard, and clicking the “Job Pack” sub-tab.

Job Posting
How can I distribute my job posting to my connected schools?

When you initiate a job posting and fill out your job details, you will advance to the next step allowing you to target candidates from particular schools of interest. At this time you will be presented with the option to target candidates at connected schools at the top of the page. Once selected, we will give you the opportunity to review and make adjustments if required; otherwise, you job will be targeted to all of your connected schools.

The school I want is not on the list. How can I post to it?

The participating schools list reflects an accurate list of all OneStop schools. Please do let us know about school(s) where you are interested in recruiting. We can reach out to them to encourage them to join OneStop. Under “Contact Us” use the “regarding” option “Request New School in the Network” to submit your request.

How do I repost a position?

OneStop retains copies of any position you previously created on the portal. To repost a position, follow these steps:

  1. Log into OneStop and click on “Post a Job”
  2. On Step 1, at the top of the form, open the dropdown next to the “Copy an Existing Job” field
  3. Highlight the job you would like to copy (if the job has already expired, click “Show Archived” to access it)
  4. Review the information and make any necessary edits
How long does a OneStop job posting run?

OneStop postings are designed to last 30 days. Because some schools have up to 7 days to review and approve a posting, a 7 day grace period is pre-pended to the 30 day window to allow added time for School review of the posting. If you need to close the job earlier than that, you can do that in the system from the job list.

NEW – 15 Day Job Extension! While a position is open, there is a new feature that allows you to add an additional 15 days to the posting time-frame. The feature can be purchased as the job is posted, or any time prior to expiration. With the extension, the maximum posting duration is 45 days (52 days accounting for the 7 days grace period for school review of the posting).

Why did a school reject my job?

Each school may choose to accept or deny a new job posting. Upon receiving a “job denied” alert, you may contact the specific school for an explanation. Use the Research More Schools tab to access the school’s profile and contact information.

Why can only certain students at some universities see my posting?

There may be two reasons for this:

  1. Some universities are served by one centralized career services office while others have a decentralized approach where students enrolled at the university are served by separate, college-specific career services offices. Furthermore, at certain decentralized universities, some career offices may not utilize Symplicity, and their respective students may not have access to your job posting.
  2. Regardless of whether a university has a centralized or decentralized career services approach, Symplicity allows career services offices to control which students access which jobs. In order for a student to be eligible to view particular jobs, career services business rules may require that the student be in a specific class or degree level, have their resume reviewed and approved by career office staff, or participate in a career services workshop. Therefore, your posting is only visible to students that have met the career office’s baseline requirements to access jobs.
How can I add additional schools to my posting?

Yes. You can always request connections to schools after logging in from the home page, by clicking the “Add Schools” button located on the right. You can research schools and the OneStop features available on a per school basis by selecting Schools from the top nav. On the Schools page, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the “+” icon in the schools listing or if you are on the school’s profile page, click the ‘ADD TO MY SCHOOLS’ button.

May I view my posting at the school’s website, to ensure it has been properly received and is visible to students?

The convenience of a multi-school ensures that you do not need to log in at each individual school to view your posting and/or applicants. During the posting process, you are able to preview how the job will appear to students. Upon submitting the job form and credit card payment information, your posting is automatically distributed to target schools.

If a target school chooses not to post your position, you will receive an email notification indicating that the school has denied your posting. If a target school has denied your posting, you will also see this information listed in a column on the right-hand side of the page when you log into your OneStop account.

How can I make edits to my posting?

Once logged in to OneStop:

  1. Click on the Jobs navigation
  2. Open the Post Jobs tab, find the job on the list and click on the job title (or the Edit icon) – note there are list search tools to help you find the job more easily.
  3. Once the job is open to edits, enter your edits and click Submit

The posting will be updated at the schools to which you have posted. Note, some schools require that edited jobs go back through approval review prior to reposting.

One of the schools where I posted no longer lists the same Industries as my original posting. How did this change?

OneStop Network schools often convert standard OneStop fields, such as Industry, to labels that are specific to their student population. This “field conversion” increases the opportunity for students, at the schools where you have posted, to see your job when searching based on specific fields such as Industry, Job Function, and more.

Is it possible to edit the Job Posting Deadline?

Multi-school job postings expire 30 days after the posting is posted (in effect 37 days if considering the school review period) unless an extension is purchased. Recruiters can “close” a position if they want to close the position “now”. So if you want to close it early, you can do so.

How many students viewed my job?

Under the Jobs tab, click on the job’s title or the Edit icon on the left column. On the job description page, on the right-hand side you will see a gray section with administrative information, including the target schools where the job is posted and the total number of student views.

How do I create and review Resume Packets?

In order to be able to create Resume Packets, you must select the option to accumulate resumes online when you enter your job posting. This will ensure that students are submitting their resumes through the OneStop system, and a record of these resumes is then recorded in your account. To create a resume packet of applicants to your OneStop job posting, take the following steps:

  1. Login to your account at: https://onestop.symplicity.com/loginLogin
  2. Click the Jobs navigation
  3. Select the title of the job you wish to create the packet for.
  4. To the left of the name of each applicant, you can either manually select or use the +/- button at the top of the list to select all, to designate the applicants you wish to include in your packet.
  5. Once you have selected the applicants for your Packet, click on the Batch Options dropdown and select the Generate Packet option.
  6. Complete the required fields and then submit your packet.

The packet will take a few moments to process. Once completed, you can access the packet from under Jobs, and then look for the Resume Packet tab.

What is the difference between posting a multi-school posting from OneStop vs. a school’s site?

The centralized OneStop portal charges for any schools selected for the posting (for a full description of rates, please visit our rates page). A multi-school posting initiated from a school’s website automatically selects that school free of charge, and only charges for additional school selections.

NOTE: Since the school from which you are posting is automatically selected, do not select it from the list or you will be charged. You can confirm that the school is in fact in the total by looking at the count field on the right of the school picker.

Network Schools
What is a Multi-school Environment (MSE)?

Decentralized institutions with multiple OneStop deployments often implement the Multi-school Environment (MSE) – an integrated job board across multiple campus/college career services offices. Therefore, if you post a job to a school with MSE, your job posting will be posted to all of that school’s participating career offices and their respective student populations.

OneStop Feature Availability at Schools
Can I see OneStop features enabled by a school before adding the school?

Yes! You can research schools and the OneStop features available on a per school basis by selecting Schools from the top nav. From the Schools page, click the “Add Schools” tab. Each school in the list will show you the OneStop features it has enabled. Additionally, if you are viewing the school’s profile, you will be able to see the enabled features.

How can I see the OneStop features I have access to at each school?

Once you have added the school and the school has reviewed your connection request, you can see the OneStop features the school is giving you access to from the school’s profile page.

Passwords and Login
Payments, Discounts and Refunds
May I switch schools in my ERA subscription?

All subscription changes must be made during the annual renewal period. We are not able to switch target schools for either paid or trial subscriptions except in the case where a target school is no longer available.

Do I receive a refund if I cancel my ERA subscription early?

As subscriptions are paid on an annual basis, no refunds will be issued for Enterprise Recruiter Accounts that are canceled before the annual renewal period.

When is the annual renewal period?

The annual renewal period begins 2 weeks prior the account’s renewal date. You may see this date under “My Account” in” Subscriptions

How do I renew my ERA subscription?

On ERA subscription expiration, all ERA subscription holders will be migrated to our free CRA subscription with access to our Global Search feature. Want to know more about Global Search?

How do I cancel my ERA subscription?

You may cancel your subscription for the upcoming year before your renewal date. Log in to your OneStop account, under your name in the upper right corner, click on My Account. To cancel your subscription, click on “Cancel Auto-Renew” associated with your Enterprise Recruiter account. Please note, no prorated refunds will be issued.

What happens if I don’t use all the credits in my Job Pack before the expiration?

Credits do not roll over, cannot be extended, and are non-refundable. You must use all the credits in your Job Pack before the expiration date or you will lose the credits.

How do I pay for a job posting?

Payment must be made by credit card at the time of posting. Visa, MasterCard, and American Express cards are accepted for payment.

What is the fee for posting to a Multi-school Environment (MSE)?

There is no extra charge for posting with a MSE. View all rate information here.

Do I receive a refund if I cancel my posting early?

Job postings are non-refundable.

Does Symplicity offer any discounts for Job Postings?

There are bulk discounts available for employers who opt to purchase job packs. Job packs allow a recruiter to buy multiple jobs in advance for posting to five of more schools at a time.

Do Enterprise Recruiter Accounts (ERA) customers pay a separate fee to post multi-school jobs?

Yes. The account subscription fees for Enterprise Recruiter Accounts cover all recruiting-related services offered by OneStop, with the exception of the multi-school job posting service. All customers have the option to post jobs to multiple schools according to the following pricing structure.

A target school rejected my posting. Will I receive a refund, or can I select a different target school to replace the school that rejected my posting?

Schools have 7 days to review, approve or reject a posting. During the 7-day approval period, if any schools decline the posting, contact OneStop Support to re-target your posting. At the end of the 7-day approval period, if a job posting has 5 or more target schools and is declined by one or multiple schools, a refund will be issued in the form of a job credit for the total amount of rejected schools. The maximum number of schools that can be targeted using a courtesy credit issued will be 20 schools. The job credit will be added to your account on the 8th day of the posting. The credit will be valid for 30 days after the date of issue and may be used on a new job posting only. Job add-ons are not included in the credit.

If a job posting is declined by a school or schools and the number of target schools then falls into a lower flat rate, contact OneStop Support and we can assist you.

If the total number of target schools is less than 4 and is declined by a school in the first 7 days, you may contact support to re-target or request a refund.

OneStop by Symplicity is not responsible for job postings that contain misspelled words, typographical errors, or garbled text, and does not offer refunds on these grounds.

What is a Courtesy Credit?

In the case where a job posting targeting 5 or more schools is declined by a school, a refund will be issued in the form of a job credit for the total amount of rejected schools. The maximum number of schools that can be targeted using a courtesy credit issued will be 20 schools. The job credit will be added to your account on the 8th day of the posting. The credit will be valid for 30 days after the date of issue and may be used on a new job posting. Job add-ons are not included in the credit.

How do I use my Courtesy Credit?

Create a job posting and proceed through the posting process until you reach your shopping cart. Select “Apply Credit” under the “Actions” column and the specific credit you want to apply to the posting. We will reduce the amount owed for the job to $0.00, and deduct one credit from your Courtesy Credit. Please note that courtesy credits will not be applied to any add-ons, such as a job extension, or enhanced profile.

I am not getting the volume of results that I used to with the Talent Search. Do I get a refund?

Symplicity does not guarantee results nor can we guarantee the number of students consistently available with the Talent Search. Refunds are not provided in this situation.

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