Can’t find the answer to your question? Feel free to contact us! We are always ready to assist you with any questions you may have in mind.
It is important to verify your email address so that your job postings and school connection requests can reach targeted schools.
When you created your Symplicity Recruit account, we sent you an email with a link to verify your account. If you cannot find the email, log in to Symplicity Recruit and click the button to resend the email to the current email address associated with your account.
If you have changed your email address and need to update it, log in to Symplicity Recruit, go to your account and update your email address. We will send you an email. To verify your account, click the link within the email.
Many of our member schools choose to review new contacts and job postings before they are made available to students. We encourage the use of a corporate or company email if available. This will assist schools in identifying you as a legitimate employer in their system and processing your account request in a timely manner.
Once logged into Symplicity Recruit, open the navigation that opens below your name in upper right section of page and click on the “my profile” option. Enter the new information and click “Save”. You will then be prompted “Do you want to send this update to schools?” Click “yes” to send the information to Schools. If you send to schools, Schools that have a record of your account will also receive a copy of your updates. Schools have the ability to automatically accept your changes, or they may choose to review all contact updates from a holding bin. With the latter, the school will have the ability to accept or reject your changes. Please note that updating your Personal Information or Employer Information could impact the accounts of your colleagues who are operating at the same recruiting organization at the school where they have an account; please check your data to ensure its accuracy.
NOTE: If you are attempting to update the email address on the account, a confirmation e-mail will be sent to the new e-mail address. You must open this e-mail and click on the verification link inside in order for your e-mail address change to be processed. E-mail address changes can take up to eight hours to complete. In the meantime, you can continue to access your account using the old e-mail address as the username.
If you try to update the email on your account and you get a message that the email address is already in use, and you are utilizing a unique corporate email address, then use the forgot password tool on the login menu on the Symplicity Recruit home page to reset your password. If you are utilizing a shared departmental corporate email address (e.g.: email@example.com), we recommend checking within the department for the password prior to resetting it.
Once logged into Symplicity Recruit, open the navigation that opens below your name in upper right section of page and click on the “employer profile” option. Enter the new information and click “Save”. You will then be prompted “Do you want to send this update to schools?” Click “yes” to send the information to Schools. If you send to schools, Schools have the ability to automatically accept your changes, or they may choose to review all employer updates from a holding bin. With the latter, the school will have the ability to accept or reject your changes. Please note that updating personal or profile information could impact the accounts of your colleagues who are operating at the school level where they have an account; please check your data to ensure its accuracy.
Jobs Only Account (JOA) holders needing to be merged with another account in Symplicity Recruit should use the “contact us” form to request account merger. You will need to provide specifics of both accounts, and a brief explanation of why the merge is to occur. Depending on the request, we may to vet the request with the other account. Enterprise Recruiter Accounts (ERA) are able to utilize account “invitations” to invite users to join their ERA account. Even if the contact is currently a JOA, they can be invited to merge into an ERA firm’s account.
NOTE: If you need to be merged with an account at a school, schools can perform this function for you. If you are not already registered at your target schools, simply register (with your information) at each of the schools where the old contact is registered, and then ask the career center to merge your account with theirs.
To view an upcoming list of career fairs, log in to Symplicity Recruit and from the top navigation, hover over Campus Events and then select Career Fairs. You can also access upcoming career fairs from Recommended Events on the logged in home page.
If you have an active account with the school, simply click the “Register Now” link associated with the event and submit your registration.
If you do not have an active account with the school and have a Campus Recruiter account, we will ask you to connect to the school before you submit your registration. If you have an ERA subscription, you will be asked to subscribe to the school through your ERA before you can submit your registration.
Keep in mind that once your registration is submitted, it will be reviewed by the school. Once your registration is approved by the school hosting the event, you will receive an email and also be able to view the details of the event from Symplicity Recruit.
If you are landing on Symplicity Recruit from a local school environment, we will prompt you to add the referring school to your subscription if you do not have an existing subscription to the school. Once you are logged in to Symplicity Recruit, you can research schools and the Symplicity Recruit features available on a per school basis by selecting Schools from the top nav. From the Schools page, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the add icon in the schools listing or if you are on the school’s profile page, click the ‘ADD TO MY SCHOOLS’ button. After requesting to add the school, the school will be alerted to your request and will have the opportunity to review your request for access to recruiting features. Once a decision has been made by the school, you will receive an email and also be alerted to the status of recruiting features in Symplicity Recruit.
Global Search allows you to search and communicate with students and recent grads across the Symplicity Recruit network of schools.
It’s simple. You tell us the type of students you want to recruit and we provide the results. Once you find a candidate of interest, you can unlock them to view their profiles and send them messages.
Sure! Sign in and from the top nav, hover over “Sourcing” and select “Global Search” from the menu. With a FREE Global Search plan, you can search candidates and unlock up to three candidates per month.
Please contact us directly and we will work with you to set up a custom plan.
Unlocks for each subscription must be used during the term of the subscription. Unlocks do not carry over and no refunds will be issued for unused unlocks.
Students may opt in or out of Global Search at any time. Once a student is unlocked, no refunds will be issued.
You can create a Symplicity Recruit account here.
You can log into your Symplicity Recruit account here.
Job Packs allow employers to purchase jobs in bulk and at a discounted rate. Employers may purchase job packs in a variety of sizes (both in terms of number of jobs, as well as the number of schools targeted). Job Packs must be prepaid. To learn more about job pack pricing, click here.
Job Packs can be viewed and added to your shopping cart by selecting “View Job Packs” on the left side of your Symplicity Recruit dashboard. The tabs on the Job Pack page may be used to select the maximum number of schools to which your Job Pack postings can be sent. After determining which Job Pack best meets your needs, click “Add to Cart” and proceed.
Create a job posting and proceed through the posting process until you reach your shopping cart. Selecting “Apply Credit” under the “Actions” column will reduce the amount owed for the job to $0.00, and deduct one credit from your Job Pack. Please note that your Job Pack credit will not be applied to any add-ons, such as a job extension, or enhanced profile.
Your Job Pack will remain active for a year after the date of purchase.
To check the credits remaining and expiration date of a purchased Job Pack, simply select the “My Account” menu item under your name in the top right of the dashboard. Once you are on the “Account Settings” page, click the “Job Packs” tab. From the Job Packs page you will be able to view the size of the pack you purchased, the remaining credits and the expiration date.
Adding this feature to your job posting will automatically renew your posting when it expires using one of your job credits. When you set up automatic renewal, the job will be extended automatically for another 30 days after reaching its expiration date, and paid for using one of your job credits. The job will remain posted at the same schools you originally targeted, and the job will be refreshed, so it appears as a new job posting to students.
Once automatic renewal has been enabled for a job, the job will renew until you disable the feature, withdraw your job posting, or run out of job credits to fund subsequent renewals. You can disable automatic renewal by clicking the “Stop Auto Renew” action under your job posting on the Recently Posted Jobs section of the Symplicity Recruit Home page, or from the Jobs List. Prior to automatic renewal, you will receive an email reminding you that your job is about to renew. If you are out of job pack credits, you will receive an email letting you know to get more credits to continue auto renewing your job.
Because Job Pack credits are applied from the shopping cart, you may notice a charge being tallied as you add target schools to your posting. This charge reflects the price of the job posting if you do not use a job pack credit. Upon selecting “Apply Credit” for the job in your shopping cart, the charge for posting will be reduced to zero.
The “Apply Credit” option will not appear if you have chosen more targets for your job than what your Job Pack allows. You can view the maximum number of targets for your Job Pack by selecting “My Account” from the dropdown menu in the upper-right corner of the dashboard, and clicking the “Job Pack” sub-tab.
When you initiate a job posting and fill out your job details, you will advance to the next step allowing you to target candidates from particular schools of interest. At this time you will be presented with the option to target candidates at connected schools at the top of the page. Once selected, we will give you the opportunity to review and make adjustments if required; otherwise, you job will be targeted to all of your connected schools.
As you are entering your job details from the first step of the job post flow, look for the “Smart Invites” setting under “Job Settings”. The Smart Invites setting will be checked by default for a new job posting. If you do not want us to send Smart Invite emails to candidates, simply uncheck the box from this setting.
The participating schools list reflects an accurate list of all Symplicity Recruit schools. Please do let us know about school(s) where you are interested in recruiting. We can reach out to them to encourage them to join Symplicity Recruit. Under “Contact Us” use the “regarding” option “Request New School in the Network” to submit your request.
Symplicity Recruit retains copies of any position you previously created on the portal. To repost a position, follow these steps:
Symplicity Recruit postings are designed to last 30 days. Because some schools have up to 7 days to review and approve a posting, a 7 day grace period is pre-pended to the 30 day window to allow added time for School review of the posting. If you need to close the job earlier than that, you can do that in the system from the job list.
NEW – 15 Day Job Extension! While a position is open, there is a new feature that allows you to add an additional 15 days to the posting time-frame. The feature can be purchased as the job is posted, or any time prior to expiration. With the extension, the maximum posting duration is 45 days (52 days accounting for the 7 days grace period for school review of the posting).
There may be two reasons for this:
Yes. You can always request connections to schools after logging in from the home page, by clicking the “Add Schools” button located on the right. You can research schools and the Symplicity Recruit features available on a per school basis by selecting Schools from the top nav. On the Schools page, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the “+” icon in the schools listing or if you are on the school’s profile page, click the ‘ADD TO MY SCHOOLS’ button.
The convenience of a multi-school ensures that you do not need to log in at each individual school to view your posting and/or applicants. During the posting process, you are able to preview how the job will appear to students. Upon submitting the job form and credit card payment information, your posting is automatically distributed to target schools.
If a target school chooses not to post your position, you will receive an email notification indicating that the school has denied your posting. If a target school has denied your posting, you will also see this information listed in a column on the right-hand side of the page when you log into your Symplicity Recruit account.
Once logged in to Symplicity Recruit:
The posting will be updated at the schools to which you have posted. Note, some schools require that edited jobs go back through approval review prior to reposting.
Symplicity Recruit Network schools often convert standard Symplicity Recruit fields, such as Industry, to labels that are specific to their student population. This “field conversion” increases the opportunity for students, at the schools where you have posted, to see your job when searching based on specific fields such as Industry, Job Function, and more.
Multi-school job postings expire 30 days after the posting is posted (in effect 37 days if considering the school review period) unless an extension is purchased. Recruiters can “close” a position if they want to close the position “now”. So if you want to close it early, you can do so.
Under the Jobs tab, click on the job’s title or the Edit icon on the left column. On the job description page, on the right-hand side you will see a gray section with administrative information, including the target schools where the job is posted and the total number of student views.
In order to be able to create Resume Packets, you must select the option to accumulate resumes online when you enter your job posting. This will ensure that students are submitting their resumes through the Symplicity Recruit system, and a record of these resumes is then recorded in your account. To create a resume packet of applicants to your Symplicity Recruit job posting, take the following steps:
The packet will take a few moments to process. Once completed, you can access the packet from under Jobs, and then look for the Resume Packet tab.
The centralized Symplicity Recruit portal charges for any schools selected for the posting (for a full description of rates, please visit our rates page). A multi-school posting initiated from a school’s website automatically selects that school free of charge, and only charges for additional school selections.
NOTE: Since the school from which you are posting is automatically selected, do not select it from the list or you will be charged. You can confirm that the school is in fact in the total by looking at the count field on the right of the school picker.
When you post a job to Symplicity Recruit and target 5 or more schools, we give you the option to include Smart Invites as a part of your post at no additional charge. Smart Invites are automated emails we send on your behalf to candidates from our network of schools matching your job inviting them to apply to your job posting. They are designed to boost awareness of your job posting.
Each school may choose to accept or deny a new job posting. Upon receiving a “job denied” alert, you may contact the specific school for an explanation. Use the Research More Schools tab to access the school’s profile and contact information.
If you post a job to Symplicity Recruit targeting 5 or more schools and at least 1 school rejects your posting, you will be issued a courtesy job credit eight days after posting your job. The courtesy job credit allows you to re-target your original posting or post a new job up to 30 days after it is issued. To use a job courtesy credit, simply post your job to Symplicity Recruit and from the Checkout screen, apply the credit using the dropdown next to the job posting.
Decentralized institutions with multiple Symplicity Recruit deployments often implement the Multi-school Environment (MSE) – an integrated job board across multiple campus/college career services offices. Therefore, if you post a job to a school with MSE, your job posting will be posted to all of that school’s participating career offices and their respective student populations.
To change your password within Symplicity Recruit, open the navigation that opens below your name in upper right section of page and click on the “my profile” option. On the form that opens there are two password fields (password/confirm password) that can be saved to set a new password. If you have a centralized account, you will be able to use this password (and your email) to login to Symplicity Recruit or any Symplicity Recruit school’s CSM (Career Service Manager) instance.
Yes, there is a feature that allows you to synchronize your account. This means you can use your Symplicity Recruit password to login to Symplicity Recruit AND to the CSM sites of our individual member schools.
To synchronize your account, open the navigation menu below your name in the upper right section of the page, click on the “My Account” option, and navigate to the “Password” tab. Select the option for “Synchronize Password”. Please note, after you do this, any changes you make to your password, either at Symplicity Recruit or at an individual CSM school, will be applied to your central Symplicity Recruit login, and your login at all member schools. CSM school administrators will no longer be able to make local changes to your password on your behalf.
If you find that the synchronization feature is not working for you, you can desynchronize your account at any time and use your old passwords to log into the CSM sites of our individual members schools.
This could mean one of two things: either you have previously registered with us using an individual email address, in which case you should utilize the Forgot Password tool (see above question) or that you are registering a company-wide email address (e.g. firstname.lastname@example.org) that may already be registered by a colleague. In the latter case, you may want to check with the company prior to resetting the password.
Users are restricted from having multiple sessions open. If you try to log in, and you or someone else using your login credentials have an open session, the system will prevent having concurrent duplicate sessions open. This is done for several reasons, but primarily to ensure that the account is not being incorrectly manipulated by concurrent users (e.g., making incongruous simultaneous account requests). Single sign-on also helps users to be more confident they are operating in a secure environment.
There is a “Forgot Password” link on the Login form. If you click this link, you will be requested to submit your email. Upon receipt of this request, the system will send you an email with a link to reset your password. If you did not receive the email after making a request, please check your spam folder in your email client.
All subscription changes must be made during the annual renewal period. We are not able to switch target schools for either paid or trial subscriptions except in the case where a target school is no longer available.
As subscriptions are paid on an annual basis, no refunds will be issued for Enterprise Recruiter Accounts that are canceled before the annual renewal period.
The annual renewal period begins 2 weeks prior the account’s renewal date. You may see this date under “My Account” in” Subscriptions
On ERA subscription expiration, all ERA subscription holders will be migrated to our free CRA subscription with access to our Global Search feature. For additional questions, please contact our support team.
You may cancel your subscription for the upcoming year before your renewal date. Log in to your Symplicity Recruit account, under your name in the upper right corner, click on My Account. To cancel your subscription, click on “Cancel Auto-Renew” associated with your Enterprise Recruiter account. Please note, no prorated refunds will be issued.
Credits do not roll over, cannot be extended, and are non-refundable. You must use all the credits in your Job Pack before the expiration date or you will lose the credits.
Payment must be made by credit card at the time of posting. Visa, MasterCard, and American Express cards are accepted for payment.
There is no extra charge for posting with a MSE. View all rate information here.
Job postings are non-refundable.
There are bulk discounts available for employers who opt to purchase job packs. Job packs allow a recruiter to buy multiple jobs in advance for posting to five of more schools at a time.
Yes. The account subscription fees for Enterprise Recruiter Accounts cover all recruiting-related services offered by Symplicity Recruit, with the exception of the multi-school job posting service. All customers have the option to post jobs to multiple schools according to the following pricing structure.
Schools have 7 days to review, approve or reject a posting. During the 7-day approval period, if any schools decline the posting, contact Symplicity Recruit Support to re-target your posting. At the end of the 7-day approval period, if a job posting has 5 or more target schools and is declined by one or multiple schools, a refund will be issued in the form of a job credit for the total amount of rejected schools. The maximum number of schools that can be targeted using a courtesy credit issued will be 20 schools. The job credit will be added to your account on the 8th day of the posting. The credit will be valid for 30 days after the date of issue and may be used on a new job posting only. Job add-ons are not included in the credit.
If a job posting is declined by a school or schools and the number of target schools then falls into a lower flat rate, contact Symplicity Recruit Support and we can assist you.
If the total number of target schools is less than 4 and is declined by a school in the first 7 days, you may contact support to re-target or request a refund.
Symplicity Recruit by Symplicity is not responsible for job postings that contain misspelled words, typographical errors, or garbled text, and does not offer refunds on these grounds.
In the case where a job posting targeting 5 or more schools is declined by a school, a refund will be issued in the form of a job credit for the total amount of rejected schools. The maximum number of schools that can be targeted using a courtesy credit issued will be 20 schools. The job credit will be added to your account on the 8th day of the posting. The credit will be valid for 30 days after the date of issue and may be used on a new job posting. Job add-ons are not included in the credit.
Create a job posting and proceed through the posting process until you reach your shopping cart. Select “Apply Credit” under the “Actions” column and the specific credit you want to apply to the posting. We will reduce the amount owed for the job to $0.00, and deduct one credit from your Courtesy Credit. Please note that courtesy credits will not be applied to any add-ons, such as a job extension, or enhanced profile.
Symplicity does not guarantee results nor can we guarantee the number of students consistently available with the Talent Search. Refunds are not provided in this situation.
No, there are no fees for school connections.
Establishing school connections through Symplicity Recruit will allow you to manage your recruiting activity across your connected schools. You can register for career fairs, manage on-campus recruiting, and view resume books, all from one central portal. Connecting to schools also makes it easier than ever to target your favorite schools for job posts. A list of features you can access through your school connections can be viewed on our pricing page.
If you are already recruiting from schools within our network, upon signing up for a Symplicity Recruit account for the first time, your Symplicity Recruit account will automatically be connected to the schools where you have accounts.
Please note that the recruiting features available at each school may differ, and are dependent on the school approving your access to features.
If you are landing on Symplicity Recruit from a local school environment, we will automatically connect you to that school in Symplicity Recruit. Once you are logged in to Symplicity Recruit, you can research schools and the Symplicity Recruit features available on a per school basis by selecting Schools from the top nav. From the Schools page, you can view schools you have already added on the “Connected Schools” tab, and schools you may like to add in the future on the “All Schools” tab. To add a school, simply look for the “Connect” option in the “All Schools” listing or if you are on the school’s profile page, click the “Connect” button. After requesting to add the school, the school will be listed as “connection pending”. The school will be alerted to your request and will have the opportunity to review your request for access to recruiting features. Once a decision has been made by the school, you will receive an email and also be alerted to the status of recruiting features in Symplicity Recruit.
Yes. You can research schools and the Symplicity Recruit features available on a per school basis by selecting Schools from the top nav, and selecting the All Schools tab. On the All Schools list, you can view schools you have already added and schools you may like to add in the future. To add a school, simply look for the “Connect” option in the schools listing or if you are on the school’s profile page, click the “Connect” button.
In order for your additional recruiting features to be activated, the career services departments at each of your target schools must first approve your account. This can cause a slight delay between when you request the connection, and when your access is fully activated. While your connection to a school is awaiting approval, the school will be listed with a “connection pending” notification on the All Schools list.
If you do not gain access to some of the features at one of your connected schools, when viewing the school’s profile, the icon representing the feature attached to the school will be gray and say “declined”. In this case, we suggest you reach out to the school directly to see if there is a possibility of gaining access to the feature of interest. Contact information for each school can be found on the right side of their school profile.
Yes. You can deactivate any of your school connections from the Connected Schools list, All Schools list, or from the school’s profile. Please note that although Symplicity Recruit will not send you updates for a deactivated school connection, you will still have a local account through the school, and may still receive correspondence or outreach directly from the school. If you would like to resume using Symplicity Recruit to recruit from a deactivated school, you may reactivate the school connection at any time.