The synergy between co-op and career services begins here.

This powerful and customizable tool allows co-op and career professionals to spend more time making personal connections with students and employers and less time in front of a computer.

Core features

Available Co-op CSM Plugins

• Campaign Manager
• Career Fair Manager
• Counseling Appointment System
• Credentials Manager
• Enhanced Resume Builder
• Experimental Learning
• Job Kiosks
• Multi-School Environment
• Professional Network
• Student Tracking System

Student/alumni tools

Our product management and support teams include former co-op coordinators and career counselors who understand that organization is a key component to effective placement and career advising.

All student information is available at your fingertips. We display related counseling appointments, applications, interviews, placements, co-op evaluations, and more, in a single integrated record.

Employer contact CRM

Our career-focused CRM tools were developed based on years of feedback from recruiting coordinators. These state-of-the-art tools help develop close ties with top employers and recruiters.

Take those employer connections further by delivering co-op opportunities, interviews, hosting great career fairs, connecting with alumni mentors, and more.

Candidate interface

Engage students and alumni by providing an attractive interface with easy access to all services. Since students don’t like filling out registration forms and remembering passwords, CSM integrates with campus authentication and student records systems.

Candidates may simply enter their college username and password, and they will be off and running!

Employer interface

Attracting top employers is always challenging, but Symplicity has the answer. By leveraging our OneStop integrated recruiting portal, employer contacts can browse programs and easily request an account with your office.

From our user-friendly employer interface, your contacts can manage all their co-op and full-time recruiting activities with your school from a single, integrated web space.

Reporting and analytics

We know that assessment and outcome tracking has become a major responsibility for co-op and career services offices to justify the services they deliver and their operating budget.

To help accomplish this, we provide powerful data extraction and usage tracking tools. And, if you’re in a rush, we’ll create a custom report for you on-the-fly.

Customization tools

Every office is unique, and most administrators want to tailor their system’s interface to align with their precise vision.

Knowing our customers’ desire for interface control, we provide ultimate customization and configuration capabilities.

Flexible pricing

Whether you are a relatively small or large office, CSM aligns with the preferences of each office by providing a wide range of features and price points. Customers may license the Modular Edition™, which is available for those seeking to pick and choose specific features with varying costs, or the Full Edition™ that offers a full suite of comprehensive tools for an unlimited user base.

Schedule a Demo

McGill University

McGill University is one of Canada's best-known institutions of higher learning and one of the world’s leading research-intensive universities. With students coming to McGill from about 150 countries, its student body is the most internationally diverse of any medical-doctoral university in Canada. McGill has grown from a small college to a bustling university with two campuses, 300 programs of study, and more than 34,000 students.

It is not uncommon for large universities to have in-house IT resources and in the infancy of career center software a handful of these institutions developed homegrown career services systems rather than partnering with a vendor. At the time there were advantages because these institutions were able to have a system that was built to their exact requirements. When Symplicity’s Career Services Manager was introduced to the marketplace many schools that previously relied on homegrown systems to manage operations began to realize the benefits that partnering with an innovative and customer centered software vendor, like Symplicity, provided. Prior to implementing CSM the McGill Career Planning Service (CaPS) had been using a homegrown legacy jobs listing database system for 8 years and it was in need of replacement. In 2007 McGill Career Planning Service (CaPS) decided that maintaining its own system was, not only becoming costly, but the technology was not on par with what Symplicity offered other institutions. In addition, the homegrown system required costly data entry and was not meeting expectations.

CaPS along with McGill’s Chief Information Officer extensively researched and demoed various products in the market, carefully comparing experiences that other universities had with both the functionality and customer support provided. From the beginning it was clear to CaPS that Symplicity offered superior software and customer service. In Fall 2007 CaPS partnered with Symplicity to improve its operations and experience of students and employers by licensing CSM. In the end CaPS chose Symplicity because of its competitive price and value, robust functionally that encompasses multiple operational needs, outstanding recommendations from other clients, and its large network of users who meet at Symplicity’s annual user conference.

With the almost unlimited customizations capabilities available in CSM McGill was able to adapt the system to meet its unique requirements and work processes and in February 2008 successfully launched the new system to employers and students. CaPS had such a great experience implementing the system that other departments (faculties) at McGill jumped on board and now four departments use CSM in a multi-school environment. A multi-school environment allows multiple departments to essentially share a system while maintaining their unique customizations, system configurations, branding, and work processes. Symplicity introduced the multi-school environment CSM system in 2006.

Overall CaPS has experienced the following benefits since implementing CSM:

1. Cost Savings - Homegrown system vs. CSM
The costs of maintaining McGill’s legacy system were becoming unsustainable. The legacy system was increasingly cumbersome, taking up significant staff time to complete simple tasks. Requesting system changes and enhancements were almost impossible. Maintaining its own system was a significant cost to McGill when development, maintenance, and staff time were accounted for. McGill was able to license a superior system and the university has experienced significant reductions in cost, while its IT resources and career center staff are able to direct their efforts to more meaningful tasks such as career counseling, hosting events, and building and maintaining employer relationships.

2. Customized system
McGill decided to partner with Symplicity because it was the only vendor in the market that would be able to tailor its systems to meet CaPS unique requirements. Working closely with Symplicity and utilizing the customization tools available in CSM, CAPs was able to create a custom system that allowed its office to provide the same services such as information sessions, career fairs, workshops, job postings, and on-campus recruiting but now in a more robust, user friendly system.

3. Enterprise System
By integrating multiple office into a multi-school environment McGill was able to create synergies among its decentralized career center offices. Although there had been informal contact in the past, the implementation of myFuture has led to an exponential increase in the amount of communication and best practice sharing among career and internship centres, ultimately resulting in a better service for students and greater student satisfaction. Students also benefit immensely from this because they can access opportunities that they are eligible for from all career centers without having to login multiple places with different accounts.

Overall the implementation of CSM has been a huge success for CAPS in providing its students with an easy to use system that has increased the number of opportunities and attention that they receive. Using CSM CAPS has also been able to save time and money and also improved its ability to build and maintain relationships with employers. All parties involved now have access to a superior system while eliminating costs and headaches for the university in tough economic times.

We’re here to help

Symplicity’s CSM support team is comprised of career services professionals that have years of experience using CSM as a client. We know how important great customer service is to our career center partners and have many easy ways to reach out to our friendly CSM support experts.

CSM Support Resources

Symplicity Client Extranet:

The Symplicity Client Extranet is where clients can login to ask system related questions, report and track issues, and access documentation. It is the best and easiest way to connect with us!

Email: csm-support@symplicity.com
Phone: 703-373-7040

*Note: Our client extranet is monitored 24 hours.
Email and Phone support available between 9am – 6pm Monday – Friday.

Frequently Asked Questions

Q: Why do I have to enter a verification code when I login?

A: The verification code is a security measure that will only display after 3

incorrect login attempts. Once you login with the correct credentials it will no longer display. If it does continue to display after a successful login make sure that Cookies are enabled in your browser settings.

Q: I have a student or employer that cannot login! What should I do?

A: There are few common reasons why this may be happening and here are some things to troubleshoot:

1. Make sure that the user is going to the correct login page and that they are not trying to login as an employer through the student login page or vice versa.
2. If you have confirmed that they are going to the correct page it may be that they are trying to use the wrong username or password. Verify this and also recommend that they use the Forgot Password function on the login page.
3. Check to see if they have a password by viewing their Number of Logins in administrative info. If it says “N/A” it means that they do not have a password assigned to them. To assign either set in the Account tab or send them the Welcome Message to generate them a new password.

Q: The forgot password feature is not working for an employers or student?

A: The forgot password function is the easiest way for users to receive a new password. If they report that it is not working it is usually one of three reasons:

1. They have never been assigned a password. Check their number of logins and if it says “N/A” they have to be assigned a password from an administrator before they can login.
2. Make sure that the Forgot Password system message is enabled.
3. Have the user check their SPAM folder.

Q: How do I get my manager account password?

A: For security reasons there is not a forgot password feature available for administrators. Your password can be reset by another administrator or contact us for a new password if you are unable to login.

Q: Why isn’t my search bringing back any results?

A: Try selecting the “Clear” button and then try your search again. When performing multiple searches it is common to have previous filters set which can inadvertently limit the results.

Q: Why do I have duplicate results in my report?

A: If you are including a field that accepts multiple values you can select “Collapse Values into Single Row” to combine selections into one row.

Q: When using the student tracking system, can I hook up multiple card readers to one computer?

A: Sure. You can have multiple card readers on one computer to quickly process student attendance.

Q: What happens if I reject a OneStop posting? Is it rejected everywhere? Does the employer get a refund?

A: If you reject a OneStop posting the job will only be rejected at your school, it can still be posted at the other selected schools. After it is rejected if the number of remaining schools puts the employer in a lower price bracket we send them a refund.

Q: Does OneStop require employers to bypass our school's CSM system?

A: It does not. OneStop actually features a Springboard so your approved employer contacts may jump into your system a click, and they appreciate not having to remember passwords. Furthermore, from the OneStop interface, employer contacts may access your school's customized forms, which feature your logo, just like they would if they were logged in directly.

Co-op CSM Primary Features List

Schedule a Demo