Accessibility statement for the user experience of Symplicity CareerHub/UniHub

This accessibility statement applies to the user experience of the CareerHub/UniHub web application, which is developed by Symplicity and configured and populated with content by our clients and their constituents. We are continually improving the user experience by applying relevant accessibility standards. We are committed to:

  • ensuring that this web application achieves “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.1
  • striving for this web application to achieve “Level AAA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.1.
  • including conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 when we procure3rd-party systems or upgrades to existing systems.

We want as many people as possible to be able to use this web application. For example, that means you should be able to:

  • Zoom in without limiting functionality.
  • Navigate most of the web application using keyboard commands.
  • Listen to most of the web application using an up-to-date browser and screen reader.
  • System instructions and information provided by the application are succinct and clear.
  • The application is adaptable to different screen sizes.
  • Base theme follows WCAG 2.1 AAA contrast ratio standards in most components.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this web application is

We know some parts of this web application are not fully accessible:

  • Appointment calendar is not fully accessible.
  • Users cannot modify the line height or spacing of text.
  • Some forms created using our dynamic form builder may be difficult to navigate using a keyboard.
  • Users are unable to bypass blocks, meaning multiple contents on the same page.
  • Limited search feature throughout the application

What to do if you cannot access parts of this web application

If you need information on this web application in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Call or email the office or department in your university/organization. Contact information is usually found in the main navigation menu, the user dropdown menu or in the footer of the CareerHub/UniHub web application.

It is important to note that content provided within the application is not under the control of Symplicity

Reporting accessibility problems with this web application

We’re always looking to improve the accessibility of the CareerHub/UniHub application. If you find any problems not listed on this page or believe we’re not adequately meeting accessibility requirements, please contact us. Our product support team will review your message and follow up via email.

Enforcement procedure

Enforcement varies by country and locality. The list below is partial.

In the United States, the Office of Civil Rights is responsible for enforcing Section 508 of the Americans with Disabilities Act.

In the UK, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

In Northern Ireland, the Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

In Australia, the Australian Human Rights Commission is responsible for enforcing the Disability Discrimination Act 1992.

In New Zealand, Government Chief Digital Officer is responsible for enforcing the NZ Government Web Accessibility Standard 1.1.

In Canada, an Accessibility Commissioner, appointed by the Governor in Council is responsible for enforcing the Accessible Canada Act (Bill C-81)

In South Africa, the South African Human Rights Commission is responsible for enforcing the South Africa Equality Act.

Contacting us by phone or visiting us in person

Find out how to contact us on our web site.

Technical information about this web application’s accessibility

Symplicity is committed to making its web application accessible, in accordance with:

  • The US Section 508 of the American with Disabilities Act
  • The UK Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
  • The Australian Disability Discrimination Act 1992
  • NZ Government Web Accessibility Standard 1.1
  • The Accessible Canada Act (Bill C-81)
  • South Africa Equality Act

Compliance status

This web application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some pages may present semantic problems, resulting in difficulties for people using screen readers. This fails WCAG 2.1 AA 1.3.1 Info and Relationships and 1.3.2 Meaningful Sequence. We are auditing the system to resolve  those issues in upcoming releases.

Some components within forms are not correctly associated with their labels, and people using screen readers may endure difficulties when interacting. This fails WCAG 2.1 AA success criterion 2.4.6: Headings and Labels and 2.5.3 Label in Name. We are auditing the system to resolve those issues in upcoming releases.

Users are unable to bypass blocks of content. This fails WCAG 2.1 A 2.4.1 Bypass Blocks. We are evaluating the impact of adding this functionality to our roadmap.

Alerts and Status Messages do not have the role=”” tag. This may cause difficulties for people using screen readers. This fails WCAG 2.1 AA 4.1.3 Status Messages. We are auditing the system and plan to adjust the markup code accordingly in upcoming releases.

There is no Site Map available. It may make the navigation for people using screen readers difficult. This fails WCAG AA 2.4.5 Multiple Ways. We are evaluating the impacts of adding such functionality.

Some resources uploaded by users may not be accessible or follow WCAG guidelines.

We have prioritized these accessibility improvements based on analytics and data. We try to make accessibility improvements a high priority. Usually, we can make accessibility improvements very quickly. Some improvements are complex and require more time for planning, development and testing.

Disproportionate burden

We are aware of accessibility issues in components such as Appointment calendar, Form builder, organization and client records, as well as journal entries.

We’ve assessed the cost of fixing the issues above. Future releases will replace problematic areas with newly developed software . Resolving the above issues within the current software version would be a disproportionate burden / undue burden within the meaning of the accessibility regulations. We will re-assess this at least once per calendar year.

How we tested this web application

This web application was last tested on 23 September 2020. The test was carried out by Centro Tecnologico de acessibilidade (CTA) In this test, we used critical path analysis, usage data, and our knowledge of the application architecture to determine a sample of pages to test.

 

Accessibility tools Manual testing Screen reader testing
WAVE Extension

 

axe – Web Accessibility Testing

AccessMonitor Plus

WebAIM Contrast Checker

 

Keyboard navigation

 

Links description

Alternative text to non-text content

Form elements: descriptive labels and/or ARIA attributes

Page structure: landmarks and headings

Zoom readability/usability

Contrast

Use of visual elements

Mobile device navigation

NVDA

 

VoiceOver

 

What we’re doing to improve accessibility

Our accessibility roadmap is available to our current and prospective clients upon request.
We have ongoing testing performed on the CareerHub/UniHub web application through Centro Tecnologico de acessibilidade (CTA), we are committed to providing a better, more accessible experience to our users, which means that we are consistently working on improving throughout the year.

This statement was prepared on 23 September 2020. It was last updated on 23 September 2020.