VOICE™ Government is a web-based constituent relationship management (CRM) system specifically designed for government offices. With this product, office staffs have the ability to effectively collect, track, route and interact with constituents through a single, web-based environment.
Product Features
Constituent Management
Our constituent management product stores all contact and interaction data in one, centralized web space. You'll be able to review constituents' VIP designations, group affiliations, head-of-household standings, topics of interests and/or other profile factors quickly and without roadblocks.
Correspondence Tracking
We'll manage and record every contact via VOICE's unique "Inbox" functionality. From outbound one-to-one emails, faxes, phone calls, bulk email campaigns or segmented direct mailings, to communications received — all communication is recorded, tracked, and managed.
Advanced Scheduling
By providing comprehensive group scheduling, calendaring and event management systems, we'll enable your staff to schedule appointments, create agendas, set travel itineraries and more — all in a few clicks. The scheduling system also fully integrates with the constituent management module to effectively track specific constituent interactions and correspondence records to help you better prepare for each event.
Case Management
Empower your office staff. Case management allows for seamless interaction between Federal, State, and local agencies or departments through integrated task management, project templates, and GANTT charts.
Advanced Search
Searching should be quick and easy. Our search function enables staff to easily search a subset or the entire database within VOICE™ using partial text, similarity and wildcard characters.
Reporting and Dashboard
These tools provide step-by-step wizards to create ad-hoc reports and dashboards on every field in the database. Reports may be saved, downloaded to Excel and generated into PDF and HTML for seamless creation and distribution.
Fully Customizable Interfaces
Office staff can create custom fields, control page layouts and apply workflow rules and email notifications to customize VOICE™ to meet their needs.