Accessibility statement for Symplicity CareerHub/UniHub

This accessibility statement applies to the user experience of the CareerHub/UniHub web application, which is developed by Symplicity and configured and populated with content by our clients and their constituents. We are continually improving the user experience by applying relevant accessibility standards. We are committed to:

• ensuring that this web application achieves “Level AA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.2
• striving for this web application to achieve “Level AAA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.2

We want as many people as possible to be able to use this web application. For example, that means you should be able to:

• Zoom in without limiting functionality.
• Navigate most of the web application using keyboard commands.
• Listen to most of the web application using a browser and screen reader.
• System instructions and information provided by the application are succinct and clear.
• Use the web application on a variety of screen sizes..

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this web application is

We know some parts of this web application are not fully accessible:

• Appointment calendar is not fully accessible.
• Some forms created using our dynamic form builder may be difficult to navigate using a keyboard.
• Users are unable to bypass content that is repeated on most pages, such as headers and navigation.
  
  

What to do if you cannot access parts of this web application

If you need information on this web application in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Call or email the office or department in your university/organization. Contact information is usually found in the main navigation menu, the user dropdown menu or in the footer of the CareerHub/UniHub web application.
  
  

Reporting accessibility problems with this web application

We’re always looking to improve the accessibility of the CareerHub/UniHub application. If you find any problems not listed on this page or believe we’re not adequately meeting accessibility requirements, please contact us. Our product support team will review your message and follow up via email.

Contacting us

Find out how to contact us on our web site, or contact us by telephone at +1 (703) 351-0200.

Technical information about this web application’s accessibility

Symplicity is committed to making its web application accessible, in accordance with:

• The US Section 508 of the American with Disabilities Act
• The European Accessibility Act (EEA)
• The UK Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
• The Australian Disability Discrimination Act 1992
• NZ Government Web Accessibility Standard 1.1
• The Accessible Canada Act (Bill C-81)
• South Africa Equality Act
  
  

Enforcement procedure and governing authorities by country

In addition to the core accessibility guidelines provided by W3C Web Accessibility Initiative (WAI) representing the global governing body, accessibility enforcement may vary based on the country and their respective locality. Below is a sample list of accessibility governing bodies for major countries within our core client regions:

• United States: The Office of Civil Rights is responsible for enforcing Section 508 of the Americans with Disabilities Act.
• United Kingdom (UK): The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
• Northern Ireland: The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
• Australia: The Australian Human Rights Commission is responsible for enforcing the Disability Discrimination Act 1992.
• New Zealand: The Government Chief Digital Officer is responsible for enforcing the NZ Government Web Accessibility Standard 1.1.
• Canada: Accessibility Commissioner, appointed by the Governor in Council is responsible for enforcing the Accessible Canada Act (Bill C-81) and Accessibility for Ontarians with Disabilities Act (AODA).
• South Africa: The South African Human Rights Commission is responsible for enforcing the South Africa Equality Act.
  
  

Conformance status

This web application is highly conformant with the Web Contact Accessibility Guidelines Level AA standard. Areas of non-conformance are described below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non conformance with the accessibility regulations

Some pages may present semantic problems, resulting in difficulties for people using screen readers. This fails WCAG 2.1 AA 1.3.1 Info and Relationships and 1.3.2 Meaningful Sequence. We are auditing the system to resolve  those issues in upcoming releases.

Some components within forms are not correctly associated with their labels, and people using screen readers may endure difficulties when interacting. This fails WCAG 2.1 AA success criterion 2.4.6: Headings and Labels and 2.5.3 Label in Name. We are auditing the system to resolve those issues in upcoming releases.

Users are unable to bypass blocks of content. This fails WCAG 2.1 A 2.4.1 Bypass Blocks. We are evaluating the impact of adding this functionality to our roadmap.

Alerts and Status Messages do not have the role=”” tag. This may cause difficulties for people using screen readers. This fails WCAG 2.1 AA 4.1.3 Status Messages. We are auditing the system and plan to adjust the markup code accordingly in upcoming releases.

Some resources uploaded by users may not be accessible or follow WCAG guidelines.

We have prioritized these accessibility improvements based on analytics and data. We try to make accessibility improvements a high priority. Usually, we can make accessibility improvements very quickly. Some improvements are complex and require more time for planning, development and testing.

Disproportionate burden

We are aware of some accessibility issues within components such as appointment calendar, form builder, organization and client records, journal entries and events.

We’ve assessed the cost of fixing the issues above. Future releases will replace problematic areas with newly developed software . Resolving the above issues within the current software represents a disproportionate burden / undue burden. 

How we tested this web application

This web application is tested on an annual basis by third party evaluators and on a regular basis by Symplicity accessibility specialists. Testing is performed on a representative sample of pages and key workflows. Methods include screen reader and browser testing, automated tests, and product knowledge.

What we’re doing to improve accessibility

We are committed to a more inclusive experience for all users and are making consistent progress toward that goal. Our accessibility roadmap is available to our current and prospective clients upon request.

This statement was last updated on 23 September, 2025.