One of the most important aspects of managing federal grievance cases in timeliness. If an employee submits a compliant, they want to see it addressed quickly and efficiently without delay.
While federal human resources and civil rights offices want to see these cases managed quickly as well they is not always the case. The sheer volume of cases and the inefficiency of current grievance management processes inevitably lead to dangerous delays. During that time, upset employees may seek legal representation, retaliate against those they filed the grievance against, or simply leave the organization in anger.
That is why a grievance management system like Advocate by Symplicity is so important. Last year, we surveyed more than 100 of our customers to see how our system worked for clients and where it could be improved.
The results showed a customer base that saw great improvement in the entire case management process, including the ability to accurately report information:
- Customers reported an 85% increase in efficiency in tracking grievance case.
- 80% of clients said the system helped them remain compliant with reporting procedures.
- Customers saw the accuracy rate for audits increase 10 times compared to not using a database. 90 percent could create data analytics and reports faster than before, and 50 percent of clients used Advocate to create new policies for management grievances.
- And, perhaps most importantly, we saw a 94% client satisfaction rate.
These numbers highlight a simple fact: Advocate works. Federal agencies face a growing challenge in managing grievances. With more than 2 million federal employees, there will ultimately be employees that become upset with their direct supervisor, other employees, or agency leadership.
We know all federal agencies want to manage these grievances in a respectful way but may not have the right tools to do so. Too many human resource offices must manage these complaints through spreadsheets, SharePoint sites, and email. That system is bound to break down at some point, leading to larger problems down the road.
As Symplicity customers have shown, Advocate helps make managing the grievance process easier, more efficient, and more effective. To learn more about Advocate, please download our in-depth white paper on managing the grievance process.
For those interested in learning more, email info@symplicity.com.
