Selecting accommodation software is one of the most critical decisions your disability services office will make. The right platform becomes the foundation for managing student requests, maintaining compliance, and supporting an equitable campus experience.

But with so many vendors in the market, how do you identify the right fit? It starts with asking the right questions that go beyond surface-level features.

Beyond the Feature List

When evaluating vendors, you're assessing whether a platform can truly support your workflows, your students' needs, and your compliance requirements. The questions that matter most dig into the details:

• Core system management: Can you centralize accommodation records, documentation, and renewals in one secure place—or will you still be juggling multiple systems?

• Communication workflows: How are accommodation letters generated, delivered, tracked, and acknowledged? The details here determine your compliance success.

• Student self-service: Can students schedule appointments, book test rooms, and request equipment without staff intervention? Modern students expect digital experiences.

• Specialized accommodations: How does the system manage alternative format textbooks, captioning requests, and note-taker coordination? These aren't add-ons—they're essential.

• Beyond compliance: Does the platform support events, workshops, and resource libraries to engage students holistically?

• Data and reporting: What analytics exist to help leadership allocate resources, justify budgets, and demonstrate impact?

• Customization: Can you adapt forms, workflows, and communications to your institution's unique processes without IT support?

• Security: How does the vendor protect sensitive student data and ensure ADA and FERPA compliance?

• Support: What does client support actually look like—dedicated account managers, 24/7 help desk, training resources, active community?

• Integration: How does everything work together to create a seamless experience for students, faculty, and staff?

Get the Full Checklist

Our free guide breaks down each question with specific details on what to look for and why it matters. You'll also get a complete features checklist covering system management, accommodation workflows, reporting, security, and client support.

Download now: 10 Questions to Ask an Accommodation Software Vendor

At Symplicity, we've worked with hundreds of institutions to automate their accommodation processes with Accommodate. We're happy to walk you through how we address each of these questions. Book a demo or contact us at info@symplicity.com.