Each and every day, our client managers across the globe help make our clients' day-to-day just a little bit easier so that they can better support their students. With a client support team that comes from across the student success spectrum, clients continuously speak to the dedication of our client support team, and we at Symplicity want to give them the attention they deserve. In our series, Symplicity Spotlight, we’re pulling back the curtain on our client support team.
In our latest installment, we chat with Jeff Feld-Gore, Symplicity’s longtime Director of Client Success Operations and Implementation supporting Accommodate, Advocate, CSM, Horizons, and Insight product implementation. Jeff has worked with clients across the U.S. in getting started with a slew of Symplicity products, ensuring is fully functional for what a client needs.
Before you joined Symplicity what was your role in higher ed/previous role and what topics are you most passionate about?
I was an Associate Dean of Students and supervised Outdoor Recreation, Student Conduct, Residence Life, Food Services, Student Activities, Emergency Response
What got you interested in higher education and career services?
I loved college and never wanted to leave. 😊 There is so much going on on a campus and campus’ have so many different cultures interacting, you can learn so much.
What made you join Symplicity and look into EdTech?
I still loved working with colleges but needed a different role. I was a client of Symplicity’s and loved the software and the staff at Symplicity were helping me. I liked what they were doing so asked them how they ended up at Symplicity.
How does your previous work in higher ed help you support clients?
I have been in their shoes. I understand their priorities, their struggles and can speak the same language they are speaking.
In your view, what are some of the biggest changes student success roles in higher ed in the last five years?
Supporting students both in person and remotely now. Student demographics have been changing and the need to provide a diverse set of services to them is increasingly challenging.
What’s the biggest pain points for clients and professionals in higher education, career services, and/or student success?
Budget pressures, need for more assessment/numbers.
What’s a feature you think people don’t use enough?
Batch sending letters to faculty or students through the system. All of the systems have this and it is a great communication tool.
What is one thing you would tell someone considering either CSM, ADV, ACC, UniHub…you pick?
Any of them really. Our software allows the client to focus on the student. It lightens the administrative tasks so that they spend more time with each student and they students get served better and faster.
Outside of work, what do you enjoy doing? Tell us a little about yourself!
Love to spend time with my family, practice and teach Tai chi chuan for 25 yrs, restore classic British sports cars, avid modern board game player, love to go hiking and backpacking in the mountains.
To learn more about Symplicity and how our expert team can support you and your institution, e-mail us at firstname.lastname@example.org.